The Ballarat East Neighbourhood House is a support and referral service, not a crisis service. We are able to support community members by providing information about local crisis services and contact details.

If life is in danger call 000

For mental health supports, see out Mental Health & Wellbeing Support Links page.


Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. They exist so that no person in Australia has to face their darkest moments alone. Lifeline's 13 11 14 crisis support service is available 24/7. Anyone in Australia can speak to a trained Crisis Supporter over the phone, any time of the day or night.

Family Violence Support

For a comprehensive list of services, visit the Family Violence Support page on the Department of Families, Fairness and Housing website.

1800 RESPECT (1800 737 732) – the national sexual assault, domestic and family violence counselling service. It doesn’t matter where you live, they will take your call and, if need be, refer you to a service closer to home.

The Orange Door 

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.

The Orange Door in Central Highlands
1800 219 819
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21 Armstrong Street North, Ballarat, 3350
52 Grant Street, Bacchus Marsh, 3340
Opening hours 9.00 am to 5.00 pm Monday to Friday (except public holidays)

Services offered:

  • Women, children and young people's family violence services
  • Child and family services
  • Aboriginal services
  • Men's family violence services 


WRISC Family Violence Support Inc. welcomes all women who have experienced or are experiencing violence or abuse, and are in need of assistance, to contact us.

5333 3666
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205 Dana Street, Ballarat 3350
Monday - Friday, 9.00 am - 5.00 pm

Statewide, after-hours services

Safe Steps

1800 015 188
(24 hours a day, 7 days a week)
for women and children who are victims of family violence
web chat support service Monday to Friday 9.00 am - midnight

Victims of Crime Helpline

1800 819 817 or text 0427 767 891
(8.00 am - 11.00 pm, 7 days a week)
for adult male victims of family violence and victims of violent crime

Child Protection

13 12 78
(5.00 pm - 9.00 am Monday to Friday, 24 hours on weekends and public holidays)
for children and young people whose safety is at risk

During business hours, ring the number covering the local government area (LGA) where the child lives. West Division Intake - Rural and regional only - 1800 075 599

After hours Child Protection Emergency Service - 13 12 78
(5.00pm to 9.00am Monday - Friday, 24 hours on weekends and public holidays). A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

Sexual Assault Crisis Line

1800 806 292
(24 hours a day, 7 days a week)
for victims of sexual assault

Men’s Referral Service

1300 766 491
(8.00 am to 9.00 pm Monday to Friday; 9.00 am to 5.00 pm Saturday and Sunday)
for people at risk of using family violence
free, confidential, expert support for men and their family and friends 

Kids Helpline

1800 55 1800
(24 hours a day, 7 days a week)
a free, private and confidential, telephone and online counselling service for young people aged between 5 and 25

With Respect

1800 542 847
(5.00 pm to 11.00 pm each Wednesday and 10.00 am to 10.00 pm on Saturday and Sunday)
specialist LGBTIQ family violence service

MensLine Australia

1300 78 99 78
(24 hours a day, 7 days a week)
is a telephone and online counselling service for men with family and relationship concerns


Visit the Department of Health and Human Services website

Ballarat and Grampians Community Legal Service

Ballarat & Grampians Community Legal Service (BGCLS) is a not-for-profit organisation providing free legal advice, information and community legal education to people who live, work or study in the Central Highlands and Wimmera regions of Victoria.

5331 5999
1800 466 488 (freecall)
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Victoria Legal Aid

Victoria Legal Aid helps people with their legal problems. They focus on protecting the rights of Victorians and representing those who need it the most.

1300 792 387, Monday to Friday from 8.00 am to 6.00 pm.